Welcome to Acckoastro.com. This policy outlines our shipping methods and refund process to ensure transparency and provide a smooth experience for our customers.

Refund Policy

Our goal at Acckoastro.com is to ensure customer satisfaction. If you are unsatisfied with our service or experience any issues, please review our refund guidelines below:

Refunds for Digital Services:

• Consultations: If a live consultation or reading session is canceled by you at least 24 hours in advance, you may be eligible for a full refund. If canceled less than 24 hours prior, a partial refund may apply, subject to our discretion.
• Digital Reports: Since digital products (e.g., astrology reports) are custom-made, they are non-refundable. However, if there is an error or quality issue, please contact us, and we will address it promptly.

Refunds for Physical Products:

• We accept returns for physical products within 14 days of delivery if the item is unused, in its original packaging, and accompanied by proof of purchase.
• Return Process: Contact us to initiate a return. Once we receive and inspect the item, we will issue a refund to your original payment method, less any applicable restocking fees.
• Shipping Costs: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item received or defective product).

Non-Refundable Items:

• Customized digital services, including personalized astrological reports, are non-refundable.
• Gift cards or promotional discounts cannot be exchanged or refunded.

How to Request a Refund:

To request a refund, please contact our Customer Support team at acckoastro@gmail.com with your order details. Our team will review your request and provide further instructions within 2-3 business days.